To protect all parties during COVID‑19 pandemic, deliveries will only carry through if both the delivery men and the customer are clear of any COVID‑19 symptoms on the day of delivery. (Symptoms include sore throat, coughing, shortness of breath)
Once you have placed your online order, you will receive a phone call to confirm your delivery date, set up a delivery time frame, and choose the delivery option.
There are 2 delivery options:
- Deliver inside the customer's house to the room of choice
- Deliver and drop off at the customer's door step
We will assign a two to four–hour time block during which your product will be delivered.
In the case that you need to change your delivery time or date, please don't hesitate to call (619) 971-6183, email MAFheaven@gmail.com, or chat with us at least 48 hours before your scheduled delivery time. A new delivery fee may be charged if MAFH has already loaded your order onto a delivery truck within that 48–hour time frame.
An authorized adult must be home during your scheduled delivery window to accept and sign the delivery receipt. If no authorized adult is home to receive your scheduled delivery, you will be charged a new delivery fee to reschedule a second delivery attempt.
If any damage is noticed at the time of delivery, a service technician will be assigned. MAFH reserves the right to schedule a service technician to repair any imperfection noted at the time of delivery.
You are responsible for protecting your floors from damage by laying down rugs, blankets, or cardboard prior to delivery. MAFH will not be responsible for damage to any floors.
Please remove all pictures, mirrors, plants, etc. from your entry and pathway leading to the delivery area.
Please remove all breakable items from the delivery area. Our drivers are not responsible for breakage.
Please have all sidewalks, stairs, and hallways cleared of obstruction and debris.
Please clear the designated area and remove all the furnishings that will be replaced prior to the delivery & placement of the newly purchased items.
Please be sure to measure your items and your door to avoid any problems before we unload and transport into your home.
We do not haul away old furniture.
The night before your delivery, we will remind you with a telephone call, email and/or text. We will email your time block only if you provide us with an email address, or we will text you if a cell phone number has been provided.
Provided that a proper telephone number has been listed, our delivery drivers will be happy to call you 30 minutes in advance of your delivery, if this is beneficial to you.
Please include and verify any information they would need on the sales order, along with correct personal information and phone numbers, so that we will be able to contact you with information concerning your delivery.
PICK UP POLICY
7995 La Mesa Blvd. La Mesa, CA 91942
Once you have completed an online order and have chosen the pick–up option, you will receive a phone call to confirm that you are able to pick up your prepaid merchandise.
Pick-up hours: Monday - Sunday 10:30 AM - 7:00 PM at our Storefront
Please print out your receipt before going to pick up your merchandise.
Person(s) responsible for picking up merchandise must present valid identity (valid and current driver's license or other recognized identity card) and customer receipt. Car license will be notated on store pick‑up.
All items that are picked up will be in original factory packaging for safer transport to your home.
You will be responsible for inspecting all pick–up items prior to loading them into your vehicle and noting any external signs of damage. It is your responsibility to return the item to MAFH for servicing or exchange.
MAFH is not responsible for any negligence or vehicle damage in securing merchandise into your vehicle or for any merchandise or vehicle transport damage, vehicle accidents, or personal injuries once the merchandise has left the MAFH pick–up dock.
The majority of items will not be assembled and will require minor to moderate assembly. MAFH does not do pre–assembly for pick–up option.
MAFH is not responsible for tying down or securing. Please bring materials for securing your purchases.
Please inspect condition of boxes and items before loading. Customer is responsible for loading their purchases into your vehicle. Proper loading and securing of the product is your responsibility.
If you are not satisfied with your purchase from Mattress and Furniture Heaven, we will accept customer exchanges on mattresses only. The mattress must be purchased with a mattress protector on the same receipt and the exchange must be within 30 days of receiving an item. To return an item, you must provide the item back into original packaging or with a mattress bag that can be purchased at the store.
All on all other products - All sales are Final.
MAFH reserves the right to refuse returns or exchanges of items that are not in as–new condition due to damage or misuse.
Items that are purchased “As–Is” cannot be returned.
Certain other products may have specific restrictions on returns or replacement. Please see store for complete details.
A redelivery fee of $99 will be charged on all exchanges that need delivery, this will also include picking-up the mattress being exchanged. The initial delivery fee is not refundable.
Refunds by credit card will post to your account within 10 business days.