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Refurbished mattresses use both the springs and the foam from an old mattress. What they do is Spray it with a can of sanitizer and place new fabric on it. Looks new but completely the opposite. This is why all the tags on a refurbished mattress are “red and yellow” and say “Refurbished/USED” The refurbisher pays for people to round them up and get them anywhere they can find them alleys, dumps etc. which is why I believe there is such an epidemic of bedbugs in California and why you should stay away at all cost...Is a Refurbished Mattress Used? Yes. “We only sell "New products"